Sunday, October 11, 2009

Hotmail messages not delivered

We are experiencing an issue with Hotmail.

Messages from Hotmail addresses are not being delivered to our mail servers.

Messages from our mail servers are being delivered to Hotmail addresses. The fault seems to be limited to Hotmail only and we are working to resolve this as soon as possible.

Monday, August 24, 2009

Server access problems

We are currently experiencing problems with connection to a server. This is affecting access to all services for many of our customers. We are urgently working to resolve this issue and restore services.

Thursday, August 6, 2009

Scheduled Maintenance on 8 August 2009

One of our service providers will be upgrading network equipment between the hours of 7:00am and 9:30am (EEST) on Saturday 8 August 2009. During this time, you might be unable to access hosted email or websites for up to 30 minutes. If you experience any problems during this time, please wait up to 30 minutes and try again.

Thursday, July 23, 2009

Alternative SMTP port

To prevent spam, TTNet is blocking port 25. This means our customers using TTNet may need to use the alternative 587 port for SMTP.

Friday, May 1, 2009

Scheduled Maintenance on 11 May 2009

One of our service providers will be upgrading network equipment between the hours of 7:00am and 2:00pm (EEST) on Monday 11 May. During this time, you might be unable to access hosted email or websites for up to 20 minutes. If you experience any problems during this time, please wait up to 20 minutes and try again.

Friday, February 13, 2009

Solving Outlook server connection problems

From time to time, some customers using Outlook have experienced server connection problems.

If Outlook stops sending or receiving correctly, here is how to reset it.

  1. Select File - Work Offline in Outlook
  2. Move (to Drafts) or delete any messages in the Outbox
  3. Close Outlook
  4. Press Ctrl-Alt-Del and run Task Manager
  5. Find Outlook in the list and close it completely
  6. Restart Outlook
  7. Select File - Work Offline again to return Outlook to working online
  8. Try to resend your emails
If this procedure does not work for you, the fault could be with your internet connection, so check that you can access other internet services. Or the fault could be with the server so try to access your email with webmail to test for this situation.

Contact us if you need further help.

Wednesday, January 28, 2009

Fixing Mailman mailing list software

We are working on an issue with Turkish characters not displaying correctly in the Mailman mailing list software.

Thursday, January 1, 2009

Server memory problems

We are investigating issues with occasional memory overloading on the server. We are optimizing memory usage and upgrading the server memory to resolve this issue.

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