Posts

DNS Issues

There are issues with the DNS (domain name service) related to a server hosting websites and email for some of our clients. There is planned maintenance related to DNS scheduled for next week however this most likely a different issue. We are attempting to contact the service provider regarding this and monitoring the issue. 

Christmas/New Year Support Availability

Due to a team member traveling, technical support will be limited during the period from 31 December 2022 to 7 January 2023.  You can still  contact us  via the usual methods, but due to availability and time zone differences you may experience delays in our response times.

Server Migration Completed

We have completed moving our clients' websites and email to our new server.  The new server has more storage available and more up to date server software. If you experience any problems which may or may not be related to this maintenance, please  contact us .

Server migration in progress

We have purchased a new server for hosting many of our clients websites and email.  The new server will allow us to provide more storage and more up to date server software. We are in the process of migrating data to this new server now and we expect no disruption of services.  If you experience any problems which may or may not be related to this maintenance, please  contact us .

Malware incident

A customer's WordPress website was recently infected with malware. The infection was detected by our service provider and blocked from preventing further damage. We suspect this was due to a security vulnerability in an old WordPress version, so this is a reminder to keep software up to date. Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance. Please contact us , if you want help with your WordPress blog or website.

Support availability

Due to a team member permanently relocating to New Zealand, our technical support availability is changing.  During the period 9-11 September 2020 technical support will be limited due to our team member traveling. From 11 September 2020, technical support will be available with the most immediate response during mornings in European time zones.  You can still contact us via the usual methods, but due to time zone differences you may experience delays in our response times.

Emergency server maintenance

A server hosting many of our customers was moved to a different host machine in the last 12 hours. This involved a complete copy of the data and software and a server restart to solve an emergency hardware issue. If you experience any problems which may or may not be related to this maintenance, please  contact us .