Monday, January 11, 2010

Scam email warning

A scam email which attempts to trick you into giving away your email username and password is going around.

You might get a scam email like this:
From: support@your domain name <your domain name>
Subject: A new settings file for the your email address

Dear user of the your domain name mailing service!

We are informing you that because of the security upgrade of the mailing service your mailbox (your email address) settings were changed. In order to apply the new set of settings click on the following link:

http://your domain name/owa/service_directory/settings.php?email=your email address&from=your domain name&fromname=your name

Best regards, vista-interactive.com Technical Support.

Letter_ID#8FC03Z0C6G
DO NOT click on the link in the email, or give your username or password to anyone.

Some email clients (such as Thunderbird) should warn you that the above message is a scam.

How to tell if an email from Vista Interactive is real

We may occasionally send messages with instructions for updating your settings but our messages are quite different from the above scam.
  • We never ask you for your username or password.
  • Our messages are usually more personal and contain our contact information.
  • Any changes are usually in response to a request from you, for example adding a new email account.
  • When changes affect just one customer, we are usually in contact with you via Skype or phone as well as email. Please ensure we have alternative methods for contacting you.
  • When changes affect more than one customer we will post a general message here on our support blog about the changes and contact you with specific details.
Please contact us if you have any concerns about the authenticity of any technical support messages.

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