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Support availability

Due to a team member permanently relocating to New Zealand, our technical support availability is changing.  During the period 9-11 September 2020 technical support will be limited due to our team member traveling. From 11 September 2020, technical support will be available with the most immediate response during mornings in European time zones.  You can still contact us via the usual methods, but due to time zone differences you may experience delays in our response times.

Emergency server maintenance

A server hosting many of our customers was moved to a different host machine in the last 12 hours. This involved a complete copy of the data and software and a server restart to solve an emergency hardware issue. If you experience any problems which may or may not be related to this maintenance, please  contact us .

Some sites upgraded to the latest TYPO3 versions

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 9.5.14 to  TYPO3 CMS 9.5.18  and from TYPO3 CMS 10.4.1 to TYPO3 CMS 10.4.3 . These versions are maintenance releases and contain bug fixes only which repair some side effects from the previous security release update. You can read more about these updates at  https://typo3.org/article/typo3-1042-and-9517-security-releases-published . Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS). If you want to upgrade your TYPO3 website to the latest version or add new features, please  contact us .

Server upgrades (Plesk and MySQL)

During this weekend we have upgraded several components on a server used by many of our customers. The Plesk control panel software has been upgraded to Plesk Obsidian . It has many improvements and new features including an upgrade of the Roundcube webmail software. We have also upgraded the MySQL server to version 5.6 to help some customers use modern versions of their website content management systems. If you notice any problems or issues that might or might not be related to this recent upgrade, please contact us .

Planned server outage

We are planning to upgrade the Plesk control panel and database server software on a server hosting most of our customers during the coming weekend Friday 1 - Sunday 3 May 2020.  We hope to avoid any disruptions in service, but some services may be temporarily unavailable while our server restarts during this time. We apologize for any inconvenience. If you expect or experience any problems which may or may not be related to this maintenance, please contact us .

Some sites update to latest WordPress version

We have updated WordPress for customers where we manage their websites to the latest version:  WordPress 5.4 “Adderley” . This is a feature release. Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance. Please  contact us , if you want help with your WordPress blog or website.

Some sites upgraded to the latest TYPO3 versions

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 8.7.30 to  TYPO3 CMS 8.7.31  and TYPO3 CMS 9.5.13 to  TYPO3 CMS 9.5.14 . These versions are maintenance releases and contain bug fixes only, including some important improvements regarding default behavior of SameSite cookies sent by TYPO3 Core. For more details about the releases, please visit https://typo3.org/article/typo3-9514-and-8731-maintenance-releases-published . Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS). If you want to upgrade your TYPO3 website to the latest version or add new features, please  contact us .