Email sending limited A client has accidentally sent spam messages via our shared hosting server and as a result, sending mail is now limited. A computer infected with a virus or malware can send thousands of spam messages undetected.  Mail internal to our server is being delivered and external mail is being delivered to the mailboxes on our server. However email from our server is not currently arriving at external mailboxes and we are working with our hosting service provider to resolve this. We cannot guarantee delivery of recent messages because they may be delayed or blocked by external servers beyond our control. Make sure to follow safe internet usage. Use virus and malware scanning software. Only use trusted software and trusted internet links even if the source appears to from someone you know. To ensure that our server does not send spam, we are limiting the number of emails that can be sent per hour.

There are issues with the DNS (domain name service) related to a server hosting websites and email for some of our clients. There is planned maintenance related to DNS scheduled for next week however this most likely a different issue. We are attempting to contact the service provider regarding this and monitoring the issue. 

We are aware of a problem with login to webmail for customers on our main server using Horde. We are working to resolve this issue. Normal POP and IMAP access to email and the alternative webmail Roundcube are working. If you need us to change your webmail interface to Roundcube please contact us . 

There are currently some problems with the Horde webmail interface, so we are switching customers to use the AtmailOpen interface until we have resolved the problem.

With our recent Parallels Plesk upgrade, the default webmail client  Horde  has also been upgraded to version H5 (6.1.6). Customers using this webmail service will notice a very different user interface and so if you need help with using the new version, please contact us . If you prefer a different webmail, we also have the  Atmail Open  webmail interface available on this server and can switch this on for your domain. However, we recommend Horde because AtmailOpen is no longer being developed.

Over the weekend a client's email account was compromised and sent several hundred thousand spam messages through our mail server. When we discovered the problem, we stopped all email sending services, cleared the queue of the spam messages, changed the passwords for the affected email accounts and blocked the originating IP addresses of the spam messages. This kind of problem is often caused by a computer virus, malware, sharing email account settings or easy to guess passwords. Please be careful when opening attachments and downloads and use a strong password for your email account. If you experience any problems with your email, please contact the Vista Interactive team .

Recently one of the email accounts on our server was compromised and was sending spam. We suspect  this was due to a virus or worm on their computer or their email username and password had been shared with other computers. Due to spam being sent from our mail server, some receiving mail servers temporarily blocked our mail server and so some of your outgoing mail may have been rejected.  The problem has been resolved now, so if you got a message that an email was not delivered, please try to send your email again. If we get reports of spam or notice spam coming from an email account on our server, we will change the password of the sending account and contact you. How to prevent your email account from being compromised: Please take care when installing software on your computer Regularly scan for viruses with an up to date virus checker Do not give your email username and password to anyone else Use a strong secure password Always log out when you finis...

A new series of malicious emails are hitting inboxes. They claim to come from your domain name and might look like this: From: " your domain name support " your domain name > Subject: your domain name account notification Dear Customer, This e-mail was send by vista-interactive.com to notify you that we have temporanly prevented access to your account. We have reasons to beleive that your account may have been accessed by someone else. Please run attached file and Follow instructions. (C) vista-interactive.com Notice the spelling errors and poor grammar - usually an indication of a junk message. If you get a message like this, DO NOT follow the instructions or open any attachment. It may contains a virus or attempt to capture your username and password. Messages like this do not come from Vista Interactive. Delete them. Please contact us for technical support or if you suspect your email account has been compromised. See our earlier Scam email warning...

There are more malicious email scams going around. They might appear to come from your domain name and have a message like this: From: " info@ your domain name " < your domain name > Subject: setting for your mailbox are changed SMTP and POP3 servers for dns@vista-interactive.com mailbox are changed. Please carefully read the attached instructions before updating settings. DO NOT open the attachment. It contains a virus. The email message has not come from Vista Interactive. Delete it. Always use an up to date anti-virus program to scan all your hard drives, as well as external drives and memory sticks, if you think a virus may have infected your computer. Please contact us for technical support or if you suspect your email account has been compromised. See our earlier Scam email warning post for information on how to tell if an email from Vista Interactive is real.

A scam email which attempts to trick you into giving away your email username and password is going around. You might get a scam email like this: From: support@ your domain name < your domain name > Subject: A new settings file for the your email address Dear user of the your domain name mailing service! We are informing you that because of the security upgrade of the mailing service your mailbox ( your email address ) settings were changed. In order to apply the new set of settings click on the following link: http:// your domain name /owa/service_directory/settings.php?email= your email address &from= your domain name &fromname= your name Best regards, vista-interactive.com Technical Support. Letter_ID#8FC03Z0C6G DO NOT click on the link in the email, or give your username or password to anyone. Some email clients (such as Thunderbird) should warn you that the above message is a scam. How to tell if an email from Vista Interactive is real We may o...

We are experiencing an issue with Hotmail. Messages from Hotmail addresses are not being delivered to our mail servers. Messages from our mail servers are being delivered to Hotmail addresses. The fault seems to be limited to Hotmail only and we are working to resolve this as soon as possible.

To prevent spam, TTNet is blocking port 25. This means our customers using TTNet may need to use the alternative 587 port for SMTP.

From time to time, some customers using Outlook have experienced server connection problems. If Outlook stops sending or receiving correctly, here is how to reset it. Select File - Work Offline in Outlook Move (to Drafts) or delete any messages in the Outbox Close Outlook Press Ctrl-Alt-Del and run Task Manager Find Outlook in the list and close it completely Restart Outlook Select File - Work Offline again to return Outlook to working online Try to resend your emails If this procedure does not work for you, the fault could be with your internet connection, so check that you can access other internet services. Or the fault could be with the server so try to access your email with webmail to test for this situation. Contact us if you need further help.