Following on from recent mail server issues, we will be migrating many of our clients to a new server.   We will be communicating directly with affected clients when their hosting is moving and we expect the migration to be as painless as possible with minor disruption to services.

Email sending limited A client has accidentally sent spam messages via our shared hosting server and as a result, sending mail is now limited. A computer infected with a virus or malware can send thousands of spam messages undetected.  Mail internal to our server is being delivered and external mail is being delivered to the mailboxes on our server. However email from our server is not currently arriving at external mailboxes and we are working with our hosting service provider to resolve this. We cannot guarantee delivery of recent messages because they may be delayed or blocked by external servers beyond our control. Make sure to follow safe internet usage. Use virus and malware scanning software. Only use trusted software and trusted internet links even if the source appears to from someone you know. To ensure that our server does not send spam, we are limiting the number of emails that can be sent per hour.

There are issues with the DNS (domain name service) related to a server hosting websites and email for some of our clients. There is planned maintenance related to DNS scheduled for next week however this most likely a different issue. We are attempting to contact the service provider regarding this and monitoring the issue. 

Due to a team member traveling, technical support will be limited during the period from 31 December 2022 to 7 January 2023.  You can still  contact us  via the usual methods, but due to availability and time zone differences you may experience delays in our response times.

We have completed moving our clients' websites and email to our new server.  The new server has more storage available and more up to date server software. If you experience any problems which may or may not be related to this maintenance, please  contact us .

We have purchased a new server for hosting many of our clients websites and email.  The new server will allow us to provide more storage and more up to date server software. We are in the process of migrating data to this new server now and we expect no disruption of services.  If you experience any problems which may or may not be related to this maintenance, please  contact us .

A customer's WordPress website was recently infected with malware. The infection was detected by our service provider and blocked from preventing further damage. We suspect this was due to a security vulnerability in an old WordPress version, so this is a reminder to keep software up to date. Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance. Please contact us , if you want help with your WordPress blog or website.

Due to a team member permanently relocating to New Zealand, our technical support availability is changing.  During the period 9-11 September 2020 technical support will be limited due to our team member traveling. From 11 September 2020, technical support will be available with the most immediate response during mornings in European time zones.  You can still contact us via the usual methods, but due to time zone differences you may experience delays in our response times.

A server hosting many of our customers was moved to a different host machine in the last 12 hours. This involved a complete copy of the data and software and a server restart to solve an emergency hardware issue. If you experience any problems which may or may not be related to this maintenance, please  contact us .

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 9.5.14 to  TYPO3 CMS 9.5.18  and from TYPO3 CMS 10.4.1 to TYPO3 CMS 10.4.3 . These versions are maintenance releases and contain bug fixes only which repair some side effects from the previous security release update. You can read more about these updates at  https://typo3.org/article/typo3-1042-and-9517-security-releases-published . Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS). If you want to upgrade your TYPO3 website to the latest version or add new features, please  contact us .

During this weekend we have upgraded several components on a server used by many of our customers. The Plesk control panel software has been upgraded to Plesk Obsidian . It has many improvements and new features including an upgrade of the Roundcube webmail software. We have also upgraded the MySQL server to version 5.6 to help some customers use modern versions of their website content management systems. If you notice any problems or issues that might or might not be related to this recent upgrade, please contact us .

We are planning to upgrade the Plesk control panel and database server software on a server hosting most of our customers during the coming weekend Friday 1 - Sunday 3 May 2020.  We hope to avoid any disruptions in service, but some services may be temporarily unavailable while our server restarts during this time. We apologize for any inconvenience. If you expect or experience any problems which may or may not be related to this maintenance, please contact us .

We have updated WordPress for customers where we manage their websites to the latest version:  WordPress 5.4 “Adderley” . This is a feature release. Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance. Please  contact us , if you want help with your WordPress blog or website.

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 8.7.30 to  TYPO3 CMS 8.7.31  and TYPO3 CMS 9.5.13 to  TYPO3 CMS 9.5.14 . These versions are maintenance releases and contain bug fixes only, including some important improvements regarding default behavior of SameSite cookies sent by TYPO3 Core. For more details about the releases, please visit https://typo3.org/article/typo3-9514-and-8731-maintenance-releases-published . Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS). If you want to upgrade your TYPO3 website to the latest version or add new features, please  contact us .

Technical support during the Christmas / New Year season will be available as usual and you can still  contact us  via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send a message via SMS/WhatsApp to +90 533 495 9737. Merry Christmas and Happy New Year.

We have recently updated the TYPO3 core software of the websites we host for some of our customers from TYPO3 CMS 8.7.27 to TYPO3 CMS 8.7.30 and TYPO3 CMS 9.5.9 to TYPO3 CMS 9.5.13 . These versions are security and bug fix releases. For more details about the releases, please visit https://typo3.org/article/typo3-1022-9512-and-8730-security-releases-published/ . Older versions of TYPO3 are no longer supported and will not receive security updates or bug fixes. Customers who are still using TYPO3 CMS 4.5, TYPO3 CMS 4.7 or TYPO3 CMS 6.2 versions are especially encouraged to upgrade to the latest version of TYPO3 CMS 6.2 (LTS) as soon as possible, and then to the latest version of TYPO3 CMS 7 (LTS) and then onto TYPO3 CMS 8 (LTS). If you want to upgrade your TYPO3 website to the latest version or add new features, please contact us .

We have updated WordPress for customers where we manage their websites to the latest version:  WordPress 5.3 (Kirk) . This is a feature release. Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance. Please  contact us , if you want help with your WordPress blog or website.

We have updated WordPress for customers where we manage their websites to the latest version:  WordPress 5.2.3 . This is a bug fix and security release. Customers managing their own installation of WordPress hosted on our servers or on their own server should update using their WordPress Dashboard or contact us for assistance. Please contact us , if you want help with your WordPress blog or website.

With yesterday's upgrade of the Plesk control panel on a server hosting many of our clients, were many other server system software updates. The new features in Plesk Onyx most significant for our customers are: Improved SSL support ImunifyAV PHP versions 7.2 and 7.3 WordPress Toolkit  

The Plesk control panel is being updated by our service provider for a server that hosts many of our clients. All web and mail services should operate as normal during the upgrade. You can contact us if you experience any problems, but these might be automatically resolved when the update completes.