Posts

Scam email warning

A scam email which attempts to trick you into giving away your email username and password is going around. You might get a scam email like this: From: support@ your domain name < your domain name > Subject: A new settings file for the your email address Dear user of the your domain name mailing service! We are informing you that because of the security upgrade of the mailing service your mailbox ( your email address ) settings were changed. In order to apply the new set of settings click on the following link: http:// your domain name /owa/service_directory/settings.php?email= your email address &from= your domain name &fromname= your name Best regards, vista-interactive.com Technical Support. Letter_ID#8FC03Z0C6G DO NOT click on the link in the email, or give your username or password to anyone. Some email clients (such as Thunderbird) should warn you that the above message is a scam. How to tell if an email from Vista Interactive is real We may o...

Hotmail messages not delivered

We are experiencing an issue with Hotmail. Messages from Hotmail addresses are not being delivered to our mail servers. Messages from our mail servers are being delivered to Hotmail addresses. The fault seems to be limited to Hotmail only and we are working to resolve this as soon as possible.

Server access problems

We are currently experiencing problems with connection to a server. This is affecting access to all services for many of our customers. We are urgently working to resolve this issue and restore services.

Scheduled Maintenance on 8 August 2009

One of our service providers will be upgrading network equipment between the hours of 7:00am and 9:30am ( EEST ) on Saturday 8 August 2009. During this time, you might be unable to access hosted email or websites for up to 30 minutes. If you experience any problems during this time, please wait up to 30 minutes and try again.

Alternative SMTP port

To prevent spam, TTNet is blocking port 25. This means our customers using TTNet may need to use the alternative 587 port for SMTP.

Scheduled Maintenance on 11 May 2009

Image
One of our service providers will be upgrading network equipment between the hours of 7:00am and 2:00pm ( EEST ) on Monday 11 May. During this time, you might be unable to access hosted email or websites for up to 20 minutes. If you experience any problems during this time, please wait up to 20 minutes and try again.

Solving Outlook server connection problems

Image
From time to time, some customers using Outlook have experienced server connection problems. If Outlook stops sending or receiving correctly, here is how to reset it. Select File - Work Offline in Outlook Move (to Drafts) or delete any messages in the Outbox Close Outlook Press Ctrl-Alt-Del and run Task Manager Find Outlook in the list and close it completely Restart Outlook Select File - Work Offline again to return Outlook to working online Try to resend your emails If this procedure does not work for you, the fault could be with your internet connection, so check that you can access other internet services. Or the fault could be with the server so try to access your email with webmail to test for this situation. Contact us if you need further help.