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Showing posts from 2013

Technical support during Christmas and New Year

Our office is closed during the holiday period.  You can still  contact us  via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send an SMS to +90 533 495 9737. We wish you a Merry Christmas and a prosperous New Year.

TYPO3 Core Updates

To avoid security vulnerabilities in all of the TYPO3 websites we host for our customers, we have updated these sites to use the latest stable versions of TYPO3: 4.5.32 LTS, 4.7.17 or 6.1.7. If you want to upgrade your TYPO3 website to the latest version or add new features, please contact us .

Office closed for Cumhuriyet Bayramı

The Vista Interactive office is closed on 28-29 October 2013 for the Turkish Public Holiday:  Cumhuriyet Bayramı You can still  contact us  via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send an SMS to +90 533 495 9737. İyi Bayramlar.

Email account compromised and sent spam

Over the weekend a client's email account was compromised and sent several hundred thousand spam messages through our mail server. When we discovered the problem, we stopped all email sending services, cleared the queue of the spam messages, changed the passwords for the affected email accounts and blocked the originating IP addresses of the spam messages. This kind of problem is often caused by a computer virus, malware, sharing email account settings or easy to guess passwords. Please be careful when opening attachments and downloads and use a strong password for your email account. If you experience any problems with your email, please contact the Vista Interactive team .

Office closed for Kurban Bayramı

The Vista Interactive office is closed from 14-17 October 2013 for the Turkish Public Holiday:  Kurban Bayramı You can still  contact us  via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send an SMS to +90 533 495 9737. İyi Bayramlar.

eAccelerator repaired

We have patched and updated the eAccelerator software that optimizes many of our customer's websites and enables parts of them to perform up to 10 times faster.  If you experience any problems with your website, please  contact the Vista Interactive team .

Plesk Control Panel Upgrade during October

The Plesk Control Panel for many of our clients will be upgraded to version 11.5 sometime during October. The new version features many enhancements. We do not expect any downtime for customers, but if you do experience problems during or after the upgrade, please contact the Vista Interactive team .

TYPO3 Extension Updates

We have updated our customers' TYPO3 websites to remove security vulnerabilities that were found in some third-party TYPO3 extensions. If you experience any problems with your TYPO3 website, please  contact us  for help.

TYPO3 Update

Our customer sites using TYPO3 6.x have been updated to the latest version (6.1.4) to solve a potential security issue.

Office closed for Zafer Bayramı

The Vista Interactive office is closed on 30 August 2013 for the Turkish Public Holiday:  Zafer Bayramı You can still  contact us  via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send an SMS to +90 533 495 9737. İyi Bayramlar.

TYPO3 Extension Updates

We have updated our customers' TYPO3 websites to remove security vulnerabilities that were found in some third-party TYPO3 extensions. If you experience any problems with your TYPO3 website, please contact us for help.

Office closed for Şeker Bayramı

From 7-10 August 2013, the Vista Interactive office is closed for the Turkish public holiday: Şeker Bayramı . You can still  contact us  via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send an SMS to +90 533 495 9737. İyi Bayramlar.

TYPO3 Core Updates

To avoid security vulnerabilities in all of the TYPO3 websites we host for our customers, we have updated these sites to use the latest stable versions of TYPO3: 4.5.29 LTS, 4.7.14 or 6.1.3.  If you want to upgrade your TYPO3 website to the latest version or add new features, please  contact us .

TYPO3 Core and Extension Updates

We have updated our customers' TYPO3 websites to remove security vulnerabilities that were found in the third-party TYPO3 powermail extensions. We have also updated the TYPO3 websites we host for our customers, to use their latest versions of TYPO3.  TYPO3 Versions at a Glance TYPO3 CMS 6.2 LTS The current version in development (only for developers and brave testers) The next version with Long Term Support (LTS) is scheduled for October 2013. It will be supported until October 2016. TYPO3 6.1 The latest stable release (for new and existing projects) This version is the current stable release. It is recommended for existing projects and will get full support (bug fixes and security fixes) until October 2013, but will get security fixes and important bugfixes until October 2014. TYPO3 6.0 The old stable release (for existing projects) This version is the old stable release. It is recommended for existing projects and will get full support (bug fixes and security fixes)

Email problems due to spam

Recently one of the email accounts on our server was compromised and was sending spam. We suspect  this was due to a virus or worm on their computer or their email username and password had been shared with other computers. Due to spam being sent from our mail server, some receiving mail servers temporarily blocked our mail server and so some of your outgoing mail may have been rejected.  The problem has been resolved now, so if you got a message that an email was not delivered, please try to send your email again. If we get reports of spam or notice spam coming from an email account on our server, we will change the password of the sending account and contact you. How to prevent your email account from being compromised: Please take care when installing software on your computer Regularly scan for viruses with an up to date virus checker Do not give your email username and password to anyone else Use a strong secure password Always log out when you finish using a

Office closed

Today the Vista Interactive office is closed for the Turkish public holiday:  Labor and Solidarity Day . You can still  contact us  via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send an SMS to +90 533 495 9737. İyi Bayramlar.

Children's Day holiday

Today the Vista Interactive office is closed for the Turkish public holiday: Çocuk Bayramı . You can still contact us via the usual methods, but we may be slower in responding. For emergency or urgent server problems, please send an SMS to +90 533 495 9737. İyi Bayramlar.

MySQL database optimizations

We will be optimizing MySQL databases on our server over the next few days during periods of low activity. Customer websites may be unavailable for a few minutes while data is backed up and restored.

TYPO3 Updates

To avoid security vulnerabilities in all of the TYPO3 websites we host for our customers, we have updated these sites to use the latest stable (long term support) version (4.5.25) or the latest stable version (4.7.10) of TYPO3.  If you want to upgrade your TYPO3 website to the latest version or add new features, please  contact us .

Security Updates for TYPO3 Extensions

We have updated our customers' TYPO3 websites to remove security vulnerabilities that were found in the following third-party TYPO3 extensions: fed, myquizpoll, push2rss_3ds, slideshare, wec_discussion. For further information see the TYPO3 Security Bulletin If you want to extend your TYPO3 website with a third-party extension or if you need a custom extension to your TYPO3 website, please contact us .

Scheduled Server Maintenance 7:00-14:00 Friday 25 January

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Maintenance on the server hosting many of our customers is scheduled for Friday 25 January 2013 between 7:00 and 14:00 Turkish time. (Thursday January 24th 2013 9PM-4AM PST).   During this time, the server will be unavailable for up to 1 hour for our service provider to upgrade the physical RAM. This means your website will be offline and email will be queued.  There is no charge for this upgrade.  We apologise for any inconvenience this will cause and thank you for your patience. If you notice the interruption during this time, please try again later. Our server currently uses approximately 60% of the available RAM for running the software to host websites, deliver email and operate essential server programs. Increasing RAM is one of the most cost effective methods of increasing performance of a computer and this upgrade delivers more speed for the services hosted on the server.  Memory % If you notice any problems with your hosted services outside of this main

Happy New Year

We wish happiness to you (and your computer systems) for 2013! Our office is closed on Tuesday 1 January, but  Vista Interactive Technical Support is available as normal throughout the holiday season. You can still   contact us   via the usual methods and expect normal response times. For emergency or urgent server problems please send an SMS to +90 533 495 9737.